Refund policy

Return & Replacement Policy

At Mthrift, every item in our store is a unique, one-of-a-kind vintage piece. Each garment is thoroughly inspected, photographed, and described accurately before dispatch. Because of the limited nature of thrift and vintage inventory, we maintain a strict No Returns and No Refunds policy for change of mind, personal preference, or sizing issues.

1. Eligibility for Replacement Only

We strictly do not issue direct monetary refunds to original payment methods. We only accept requests for an exchange or replacement under these specific conditions:

Wrong Item Delivered: You received a completely different product from what you ordered.
Undisclosed Major Damage: The item arrived with severe physical damage or structural tear not disclosed in the listing images or description.

Note: Faint vintage fading, minor natural wear consistent with pre-owned clothing, or slight color variations due to photography lighting do not qualify as defects.

2. Claim Window & Verification Requirements

Reporting Window: You must notify us within 48 hours of delivery. Requests raised after 48 hours will not be entertained.
Proof Required: A continuous, uncut unboxing video and high-resolution photos clearly showing the outer parcel label, the packaging, and the damaged or incorrect item are mandatory for claim approval.

3. Resolution (Replacement or Store Credit)

Once your claim is reviewed and approved:

If an identical or mutually agreed alternative piece is available, we will dispatch a replacement.
Because our inventory consists of 1-of-1 pieces, If a suitable replacement cannot be found, we will reverse the transaction and issue a full refund directly to your UPI ID / original payment account within 24–48 hours.